Terms & Conditions

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Terms & Conditions

01

Introduction & Acceptance of Terms

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the 'User' (hereafter also referred to as 'You' or the 'Customer') and Black Bull Honey™ (hereafter also referred to as 'We' or the 'Website'). Both parties accept these Conditions unreservedly.

These General Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, prior dispensation.

By confirming your order, you have read and unreservedly accept our General Conditions of Sale. These Terms and Conditions are important to you and Black Bull Honey™ as they protect your rights as a valued customer and our rights as a business.

02

Changes to Terms of Service

Black Bull Honey™ is a work in progress, and as such things may change, be added, or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice.

It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

03

Product Information

Black Bull Honey™ takes great care when putting product information, descriptions, and images online but will not be held responsible for any mistakes or omissions to any information given.

04

Prices

The prices indicated on Black Bull Honey™ are shown in US Dollars and do not include delivery. Delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products.

We reserve the right to modify our prices at any moment, but this will be indicated to you on the order at the time it is placed.

If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion — for whatever reason (human error, technical error, etc.) — your order will be canceled and the payment refunded to you, even if it has been initially validated.

05

Availability

We will always endeavor to fulfill your order once completed and paid for. If a product becomes unavailable after your order has been confirmed and paid for, we will refund the price you paid within 30 days following the date of payment.

If your order includes products that are temporarily unavailable, we will send the available products first and follow with the outstanding items once they are available again, and we will refund the shipping fees for the remainder.

If relevant, we will offer you a replacement product of equal price and quality. If you accept the replacement and then wish to return it under the Right of Return conditions, return postage will be covered by us. If you decline this offer and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

06

Secure Payment

Black Bull Honey™ offers secure payment options for your order. These payment methods use advanced SSL encryption to keep your transaction secure and do not cost you anything extra — Black Bull Honey™ is charged as the seller; you are not charged as the buyer.

You do not need to hold an account with any payment provider to use these methods. Please refer to your chosen payment provider for their full terms and conditions of use.

07

Delivery

Your order will be delivered to the address you indicated when your order was placed. Products bought from Black Bull Honey™ will be delivered to one address in the US.

Black Bull Honey™ does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party carrier, by you, or because of some unforeseen event or Act of God.

In the event you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

08

Right of Return

Black Bull Honey™ allows you 30 days to return a product that you are not satisfied with, starting from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.

We request that you send merchandise by registered post and purchase insurance with your carrier for the value of the merchandise, in case the goods are lost or damaged in transit. Shipping fees remain the customer's responsibility.

The right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging worn beyond simply opening the product, will not be refunded.

  • If the product is returned within 7 days of delivery, the User will be reimbursed via the same payment method used initially.
  • Shipping fees are non-refundable unless the return is due to our error or a defective product.
  • Deadlines mentioned are effective from the date of receipt of the order.
09

Privacy & Personal Data

The details you provide are essential for the processing and delivery of your orders, for billing, and for the establishment of warranty contracts. Failure to provide these details will result in the cancellation of your order.

By registering on the site, you agree to provide sincere and true information about yourself. Communicating false information is contrary to these General Terms and Conditions.

You have the permanent right to access and rectify all information that concerns you. You may at any time make a request to Black Bull Honey™ to find out what personal information we hold, and you may request to modify this information at any time.

Cookies: Cookies record certain information stored on your hard drive to generate statistics and suggest products based on your previous site visits. Cookies do not contain any confidential information about you.

10

Intellectual Ownership

All content on the Black Bull Honey™ website — including illustrations, texts, names, brand names, images, and videos — is the property of Black Bull Honey™. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Black Bull Honey™.

All information, content, and files are protected by international law concerning intellectual ownership and copyright. Black Bull Honey™ cannot give you the right to copy, display, or distribute content that you do not hold the intellectual rights to.

All fraudulent use of this content that violates rights held by a third party constitutes an offence of forgery, severely punished under the Intellectual Property Code. Black Bull Honey™ will not, under any circumstances, be held responsible if a user violates rights held by a third party through their activities on the site.

11

Waiver & Severability

Any failure of Black Bull Honey™ to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.

The Terms of Service constitute the entire agreement between you and Black Bull Honey™ and govern your use of the service, superseding any prior agreements (including any prior versions of the Terms of Service).

If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

12

Feedback & Comments

Any opinions left on the Website by Black Bull Honey™ customers are screened and moderated by Black Bull Honey™. If comments infringe on the law or are inappropriate — including abusive publicity, defamation, insults, or out-of-context commentary — Black Bull Honey™ reserves the right to refuse or modify them.